Enterprise Customer Success Lead — Transformation

ServiceNow; Wien; Hybride; EUR 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Professional development opportunities

Résumé du poste

A leading SaaS company in Vienna is seeking an experienced Customer Success Executive to lead post-sales activities and drive value for key accounts. The ideal candidate will have over 10 years of experience, strong leadership skills, and a proven background in managing enterprise-level SaaS transformations. Responsibilities include fostering relationships with C-level executives, driving key performance indicators, and ensuring customer satisfaction. This role offers a dynamic work environment with flexibility and opportunities for innovation.

Qualifications

• Extensive experience leading large-scale digital transformations.
• Proven ability to engage and influence C-level executives.
• Strong experience in managing complex strategic accounts.

Responsabilités

• Lead post-sales transformation and align offerings with customer goals.
• Partner with Account Executives to execute integrated strategies.
• Identify and mitigate potential risks to customer success.

Connaissances

AI Integration

Strategic Account Management

Operational Excellence

C-Level Communication

Cross-Functional Leadership

Problem Solving

Adaptability

Formation

10+ years in management consulting or technology environment

Description du poste

A leading SaaS company in Vienna is seeking an experienced Customer Success Executive to lead post-sales activities and drive value for key accounts. The ideal candidate will have over 10 years of experience, strong leadership skills, and a proven background in managing enterprise-level SaaS transformations. Responsibilities include fostering relationships with C-level executives, driving key performance indicators, and ensuring customer satisfaction. This role offers a dynamic work environment with flexibility and opportunities for innovation.