Strategic Customer Success Leader — Global Accounts

SimCorp; Wien; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid workplace model

Job summary

SimCorp is seeking a Principal Customer Success Manager to build strategic partnerships with our largest clients and ensure value realization from SimCorp solutions. The role involves managing customer relationships at C-level, driving adoption, and leading renewal discussions to secure long-term outcomes.

You will collaborate with Sales and Go-to-Market teams to expand product usage, implement success-plans, and navigate complex global configurations for top clients.

Qualifications

• Knowledge of Investment Management / Buy-side Technology to deliver business insight and enable customers meet their business outcomes.
• Extensive experience in the Asset Management industry or Asset Owner industry value chain.
• Experience with Customer Success Planning and Driving Adoption.
• Ability to impact decisions on business process and operating model discussions supported by insights and to drive continued value of SimCorp products and services.
• Customer focused approach with a commercial acumen.
• Great communication skills and the ability to work efficiently with multiple stakeholders.
• Very good organizational and problem-solving skills and outcome orientation.
• A focused approach that supports staying engaged and attentive when confronting difficulties.
• Fluency in English and German

Responsibilities

• Promote customer focus and co-create success-planning activities to achieve business outcomes.
• Establish governance with customers and manage Quarterly Business Review process.
• Maintain C-level relationships and discuss industry trends, value realization and opportunities.
• Drive adoption by outlining KPIs and coordinating user engagements across functions.
• Own renewals by driving adoption and identifying opportunities for further value.

Skills

Customer success

English & German fluency

Asset management knowledge

Stakeholder management

Adoption & renewal focus

Job description

SimCorp is seeking a Principal Customer Success Manager to build strategic partnerships with our largest clients and ensure value realization from SimCorp solutions. The role involves managing customer relationships at C-level, driving adoption, and leading renewal discussions to secure long-term outcomes.

You will collaborate with Sales and Go-to-Market teams to expand product usage, implement success-plans, and navigate complex global configurations for top clients.