Remote-First Customer Success Leader, Europe

ElevenLabs; Schweiz; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

ElevenLabs is seeking a Customer Success Lead to guide a regional team across Western Europe, blending people leadership with strategic direction and hands-on customer impact. You will own renewal cycles, drive adoption, and build scalable playbooks while partnering with sales and product to maximize NRR and customer value.

This remote-first role offers an opportunity to shape CS strategy in a fast-growing AI platform.

Qualifikationen

• 10+ years in Customer Success or post-sales in SaaS.
• 5+ years people leadership with CSMs.
• Strong analytical and operational skills using data to drive goals.

Aufgaben

• Lead and develop a high-performing CS team across Western Europe.
• Manage priority accounts as player-coach and drive renewal/NRR.
• Set strategic direction and align CS initiatives with company goals.
• Build executive-level relationships with priority accounts.

Kenntnisse

People leadership

Account management

Data analysis

Strategic thinking

SaaS domain knowledge

Tools

Salesforce

Gong

Sigma

Pylon

Jobbeschreibung

ElevenLabs is seeking a Customer Success Lead to guide a regional team across Western Europe, blending people leadership with strategic direction and hands-on customer impact. You will own renewal cycles, drive adoption, and build scalable playbooks while partnering with sales and product to maximize NRR and customer value.

This remote-first role offers an opportunity to shape CS strategy in a fast-growing AI platform.