Onsite IT Support Specialist — Customer-Driven Tech Aid

freudenberg; Traboch; Vor Ort; EUR 36.000 - 43.000; Vollzeit

Zusammenfassung

Freudenberg Group is seeking an IT Support professional to manage incidents for internal customers and drive service excellence from its location in Austria. You will troubleshoot issues quickly, utilize ITSM tools, and empower end-users through training to reduce downtime and improve user experience.

The role involves collaboration on local and international projects across more than 15 countries, with opportunities to contribute to citizen development initiatives using low-code/no-code

Qualifikationen

• Bachelor's degree in a relevant field; advanced degree preferred.
• Years of industry-relevant professional experience as stated in the ad.
• Relevant certifications, system experience, and training are valued.
• Professional-level English language skills preferred.
• Strong communication and cross-functional collaboration skills.

Aufgaben

• Be the go-to person for IT incidents and service requests for internal customers.
• Swiftly resolve technical issues to minimize downtime and ensure access to IT services.
• Learn and utilize IT service management tools for incident tracking and knowledge sharing.
• Train end-users on IT service usage to reduce dependency and improve UX.
• Identify recurring issues and report for timely resolution and improvement.
• Participate in local and global projects and collaborate across teams in 15+ countries.
• Engage in citizen development initiatives using low-code/no-code tools.

Kenntnisse

Communication

English Proficiency

Customer Focus

Innovation

Team Collaboration

Ausbildung

Bachelor's Degree in Relevant Field

Advanced degree preferred or compensating experience

Industry experience with relevant qualifications

Tools

ITSM Tools

Low-code/No-code Platforms

Jobbeschreibung

Freudenberg Group is seeking an IT Support professional to manage incidents for internal customers and drive service excellence from its location in Austria. You will troubleshoot issues quickly, utilize ITSM tools, and empower end-users through training to reduce downtime and improve user experience.

The role involves collaboration on local and international projects across more than 15 countries, with opportunities to contribute to citizen development initiatives using low-code/no-code