Global IT Onsite Support Specialist - Customer-Driven

Freudenberg; Österreich; Hybrid; EUR 36.000 - 43.000; Vollzeit

Zusammenfassung

Freudenberg is seeking an IT Onsite Support Specialist to be the go-to person for internal IT incidents and service requests in Austria. You will resolve issues, train end-users, and contribute to global projects across more than 15 countries.

The role emphasizes citizen development with low-code/no-code tools and continuous improvement in service delivery. Strong English skills and a relevant degree are preferred.

Qualifikationen

• Bachelor’s degree in a relevant field; advanced degree preferred.
• Specified years of industry-relevant professional experience.
• Relevant certifications, system experience, and training.
• Professional-level English language skills preferred.

Aufgaben

• Customer-centric IT support for internal customers with prompt resolution.
• Technical troubleshooting to minimize downtime and maintain services.
• Learn and use IT service management tools for incident tracking.
• Train end-users to improve self-sufficiency and usage.
• Participate in local and global projects across 15+ countries.
• Engage in citizen development initiatives using low-code/no-code tools.

Kenntnisse

Communication

Collaboration

Customer focus

English proficiency

Problem solving

Drive & Execution

Innovation

Ausbildung

Bachelor’s Degree in relevant field

Advanced degree preferred

Tools

ITSM Tools

Jobbeschreibung

Freudenberg is seeking an IT Onsite Support Specialist to be the go-to person for internal IT incidents and service requests in Austria. You will resolve issues, train end-users, and contribute to global projects across more than 15 countries.

The role emphasizes citizen development with low-code/no-code tools and continuous improvement in service delivery. Strong English skills and a relevant degree are preferred.