Cloud Support Engineer - Remote (Austria)

Lever, Inc.; Österreich; Remote; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Remote-first

Competitive compensation

Flexible working hours

Ownership of technical work

Professional development

AI tools access

Inclusive culture

Accommodations in hiring & employment

Full-time employment

Zusammenfassung

Lever, Inc. is seeking a Technical Support Engineer based in Austria to own customer-impacting incidents from initial investigation through resolution. You will work with Linux, networking, databases, and APIs in a remote-first, AI-enabled environment to improve troubleshooting and documentation.

You will collaborate with developers, product teams, and account managers to resolve issues and ensure customer satisfaction at scale, while maintaining clear updates and knowledge base improvements.

Qualifikationen

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline with 3+ years of experience.
• Strong Linux system administration experience, ideally CentOS/RHEL.
• Solid networking knowledge and SQL skills for PostgreSQL, MySQL or Oracle.
• Experience with APIs (REST/SOAP/JSON/XML) and authentication standards (OAuth, SAML).
• Excellent written and verbal English communication and remote-work capability.

Aufgaben

• Own technical support tickets end-to-end, investigating incidents and delivering solutions.
• Provide guidance on product functionality, configuration, and best practices.
• Diagnose complex issues using Linux, logs, networking, databases, and APIs.
• Maintain clear customer communication and timely updates per SLAs.
• Collaborate with developers, product teams, and account managers to resolve issues.
• Document investigations, resolutions, and relevant technical information.
• Create knowledge-base articles and troubleshooting documents.
• Stay current with the platform and emerging tools; apply AI to improve processes.
• Contribute to operational projects to improve support effectiveness and customer satisfaction.

Kenntnisse

Linux system administration

Incident management

Troubleshooting

English communication

APIs and integrations

Cloud technologies

Remote work independence

Ausbildung

Bachelor’s degree in Computer Science, Engineering, or a related technical discipline

Tools

CentOS/RHEL

PostgreSQL

MySQL

Oracle

REST

SOAP

JSON

XML

XML-RPC

OAuth

SAML

Kubernetes

Jobbeschreibung

Lever, Inc. is seeking a Technical Support Engineer based in Austria to own customer-impacting incidents from initial investigation through resolution. You will work with Linux, networking, databases, and APIs in a remote-first, AI-enabled environment to improve troubleshooting and documentation.

You will collaborate with developers, product teams, and account managers to resolve issues and ensure customer satisfaction at scale, while maintaining clear updates and knowledge base improvements.