IT Support Technician L2 fulltime in Jenbach (m/f/d) (m/w/d)

TTI Personaldienstleistung GmbH & Co KG; Jenbach; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Long-term position

International team

Career development

Tyrol region

Job summary

TTI Personaldienstleistung GmbH & Co KG in Jenbach, Tyrol, is seeking an IT Support Technician L2 to support end users and the infrastructure team in a modern, international industrial environment.

You will handle complex tickets, troubleshoot hardware, software and infrastructure issues, and participate in IT projects while collaborating with internal teams and external partners.

Qualifications

• Completed education or training in IT, Computer Science, Information Technology or a comparable qualification.
• Initial to several years of professional experience in IT support, ideally in infrastructure or end-user support.
• Good knowledge of hardware, software and IT systems.
• Experience in technical problem analysis and troubleshooting.
• Confident use of ticketing systems and a structured approach to handling support requests.
• Independent, solution-oriented and well-organized working style.
• Strong service orientation and enjoyment of working with end users.
• Good communication and teamwork skills.
• Willingness to collaborate in an international IT environment.
• Good written and spoken English is required, German language skills are an advantage.

Responsibilities

• Support the infrastructure team as part of Smart Hands Support
• Configure, maintain and optimize IT systems and end-user devices
• Provide technical 2nd Level Support for hardware, software and infrastructure-related issues
• Handle, analyze and resolve escalated support tickets
• Perform root cause analysis and troubleshooting of IT systems and infrastructure components
• Support server and IT equipment updates
• Participate in IT projects and the implementation of technical solutions
• Install and integrate new hardware and software solutions
• Collaborate with internal departments, IT architects, project teams and external partners
• Create and maintain technical documentation and system configurations
• Contribute to training materials and knowledge base content

Skills

IT Support

Infrastructure knowledge

End-user support

Ticketing systems

English language

Education

IT education or training

Tools

IT ticketing systems

Job description

Are you at home in the world of hardware, software and IT systems, and do you enjoy finding practical solutions to technical challenges? Then an exciting opportunity awaits you in Jenbach within a modern, international industrial environment.

As an IT Support Technician L2 (m/f/d), you will support end users in their daily IT operations, handle more complex support cases and work closely with the infrastructure team to ensure that systems and devices run reliably and efficiently.

Your tasks:

• Support the infrastructure team as part of Smart Hands Support
• Configure, maintain and optimize IT systems and end-user devices
• Provide technical 2nd Level Support for hardware, software and infrastructure-related issues
• Handle, analyze and resolve escalated support tickets
• Perform root cause analysis and troubleshooting of IT systems and infrastructure components
• Support server and IT equipment updates
• Participate in IT projects and the implementation of technical solutions
• Install and integrate new hardware and software solutions
• Collaborate with internal departments, IT architects, project teams and external partners
• Create and maintain technical documentation and system configurations
• Contribute to training materials and knowledge base content

You get from us:

• A long-term, full-time position with an internationally successful industrial company in Jenbach
• A modern and technologically advanced working environment
• Varied responsibilities across IT support, infrastructure and IT projects
• Collaboration with experienced IT specialists and international teams
• Opportunities to continuously develop your technical knowledge and skills
• Personal support from the TTI team throughout the entire recruitment process
• A workplace with long-term career prospects in the Tyrol region

That's who you are:

• Completed education or training in IT, Computer Science, Information Technology or a comparable qualification
• Initial to several years of professional experience in IT support, ideally in infrastructure or end-user support
• Good knowledge of hardware, software and IT systems
• Experience in technical problem analysis and troubleshooting
• Confident use of ticketing systems and a structured approach to handling support requests
• Independent, solution-oriented and well-organized working style
• Strong service orientation and enjoyment of working with end users
• Good communication and teamwork skills
• Willingness to collaborate in an international IT environment
• Good written and spoken English is required, German language skills are an advantage

Ready for Your Next Step in IT?
Are you looking for a position as an IT Support Technician, 2nd Level Support Specialist, IT Technician, Helpdesk Specialist or IT Systems Technician in Jenbach/Tyrol?