IT Support Technician L2 - End-User & Infra Expert

TTI (Austria); Jenbach; Vor Ort; EUR 38.000 - 56.000; Vollzeit

Zusammenfassung

TTI Personaldienstleistung GmbH in Jenbach, Austria, seeks an IT Support Technician L2 (m/f/d) to assist end users, handle complex cases, and coordinate with the infrastructure team to keep systems reliable and efficient.

The role focuses on hardware, software and IT systems support in a modern, international industrial setting, with emphasis on service quality, problem solving, and timely ticket resolution.

Qualifikationen

• Completed education or training in IT, Computer Science, Information Technology or a comparable qualification.
• Initial to several years of professional experience in IT support, ideally in infrastructure or end-user support.
• Good knowledge of hardware, software and IT systems.
• Experience in technical problem analysis and troubleshooting.
• Confident use of ticketing systems and a structured approach to handling support requests.
• Independent, solution-oriented and well-organized working style.
• Strong service orientation and enjoyment of working with end users.
• Good communication and teamwork skills.
• Willingness to collaborate in an international IT environment.
• Good written and spoken English is required, German language skills are an advantage.

Kenntnisse

IT support experience

Problem analysis

Ticketing systems

Service orientation

Communication & teamwork

English proficiency

International collaboration

Independent & organized work

Willingness to collaborate

Ausbildung

IT education

Jobbeschreibung

TTI Personaldienstleistung GmbH in Jenbach, Austria, seeks an IT Support Technician L2 (m/f/d) to assist end users, handle complex cases, and coordinate with the infrastructure team to keep systems reliable and efficient.

The role focuses on hardware, software and IT systems support in a modern, international industrial setting, with emphasis on service quality, problem solving, and timely ticket resolution.