IT Desktop Support Technician | Onsite & Remote Help

Axiom Technologies Pty Ltd.; Wien; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking an entry-level Desktop Support technician to join our IT team in Vienna. You will provide on-site and remote assistance to end-users, resolve incidents, and help with onboarding and asset management in a dynamic corporate environment.

The role requires 1+ year of relevant experience and a solid foundation in Windows, macOS/Linux, Office 365, and basic networking. Strong communication and teamwork are essential to collaborate with IT colleagues and support

Qualifications

• Bachelor’s degree in Computer Science, IT or related field or equivalent experience.
• 1+ year of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Communication skills

Troubleshooting

Problem-solving

Customer service

Education

Bachelor’s degree in Computer Science / IT

Tools

ServiceNow

Zendesk

JIRA

Office 365

Job description

Axiom Technologies Pty Ltd. is seeking an entry-level Desktop Support technician to join our IT team in Vienna. You will provide on-site and remote assistance to end-users, resolve incidents, and help with onboarding and asset management in a dynamic corporate environment.

The role requires 1+ year of relevant experience and a solid foundation in Windows, macOS/Linux, Office 365, and basic networking. Strong communication and teamwork are essential to collaborate with IT colleagues and support