Guest Experience Specialist - Front Desk

CBRE Group, Inc.; Wien; On-site; EUR 30,000 - 38,000; Full time

Job summary

CBRE Group, Inc. seeks a Receptionist in Vienna to handle front-desk duties, greet visitors, answer calls, and coordinate meeting rooms and services.

The role supports Workplace Experience and focuses on delivering world-class customer service to tenants and clients in a dynamic building environment. The position requires at least 1 year in a similar role, fluency in German and English, and strong MS Office skills.

Qualifications

• Minimum 1 year in a similar role.
• Secondary school education completed.
• Fluency in German and English (written and spoken).
• Strong interpersonal and communication skills.
• Customer-focused, proactive, and initiative-driven.
• Ability to stay calm under pressure and deliver service.
• Good PC skills with MS Office.
• Basic financial awareness.

Responsibilities

• Answer incoming calls and direct to the appropriate personnel or voicemail.
• Greet clients, applicants and visitors; issue visitor passes and parking validations; follow security protocols.
• Schedule and prepare meetings and conference rooms; handle room setup and catering orders.
• Process general clerical duties; distribute faxes and packages; order office supplies.
• Track mail, packages, and freight; arrange messenger service and hospitality services.
• Follow defined procedures; solve straightforward problems under supervision.
• Deliver outputs by following defined processes under guidance.

Skills

German language

English language

Interpersonal communication

Verbal communication

Written communication

Customer service mindset

Calm under pressure

Education

Secondary education

Tools

MS Office

Job description

CBRE Group, Inc. seeks a Receptionist in Vienna to handle front-desk duties, greet visitors, answer calls, and coordinate meeting rooms and services.

The role supports Workplace Experience and focuses on delivering world-class customer service to tenants and clients in a dynamic building environment. The position requires at least 1 year in a similar role, fluency in German and English, and strong MS Office skills.