IT Onsite Support Specialist (f/m/d)

001142 DMH Dichtungs- und Maschinenhandel GmbH; Traboch; Vor Ort; EUR 36.000 - 43.000; Vollzeit

Zusammenfassung

Freudenberg, a global technology group, seeks an IT service and support professional in Austria. You will handle internal incidents, troubleshoot issues, and use IT service tools while empowering end-users and contributing to process improvements.

Join a team collaborating across more than 15 countries, with opportunities to participate in citizen development initiatives using low-code/no-code tools. English proficiency is preferred.

Qualifikationen

• Bachelor’s degree in a relevant field and advanced English preferred.
• Specified years of industry-relevant professional experience.
• Relevant certifications, system experience, and training.

Aufgaben

• Handle IT-related incidents and service requests for internal customers.
• Troubleshoot technical issues to minimize downtime and ensure service continuity.
• Learn and use IT service management tools for incident tracking and knowledge sharing.
• Train end-users to improve self-sufficiency and adoption of IT services.
• Identify recurring issues and contribute to continuous improvement.

Kenntnisse

Bachelor’s Degree

Experience in field

Certifications

English (Advanced)

Ausbildung

Bachelor’s Degree in Relevant Field

Jobbeschreibung

Working at Freudenberg: We will wow your world!

Responsibilities:

• Customer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers
• Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services
• IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing
• End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience
• Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery
• Project Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries
• Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes
• Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization
• Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach
• Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions
• Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities

Qualifications:

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
• Specified Years of Industry-relevant professional experience
• Relevant certifications, system experience, and training
• Professional-Level English language skills preferred

The minimum salary for this position will be EUR 3.572 monthly as of the Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

DMH Dichtungs- und Maschinenhandel GmbH Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.