IT Onsite Support Specialist (f/m/d)

Freudenberg; Österreich; Hybrid; EUR 36.000 - 43.000; Vollzeit

Zusammenfassung

Freudenberg is seeking an IT Onsite Support Specialist to be the go-to person for internal IT incidents and service requests in Austria. You will resolve issues, train end-users, and contribute to global projects across more than 15 countries.

The role emphasizes citizen development with low-code/no-code tools and continuous improvement in service delivery. Strong English skills and a relevant degree are preferred.

Qualifikationen

• Bachelor’s degree in a relevant field; advanced degree preferred.
• Specified years of industry-relevant professional experience.
• Relevant certifications, system experience, and training.
• Professional-level English language skills preferred.

Aufgaben

• Customer-centric IT support for internal customers with prompt resolution.
• Technical troubleshooting to minimize downtime and maintain services.
• Learn and use IT service management tools for incident tracking.
• Train end-users to improve self-sufficiency and usage.
• Participate in local and global projects across 15+ countries.
• Engage in citizen development initiatives using low-code/no-code tools.

Kenntnisse

Communication

Collaboration

Customer focus

English proficiency

Problem solving

Drive & Execution

Innovation

Ausbildung

Bachelor’s Degree in relevant field

Advanced degree preferred

Tools

ITSM Tools

Jobbeschreibung

## IT Onsite Support Specialist (f/m/d)Apply: Traboch: Full time: Posted Today: R\\_00107348**Working at Freudenberg: We will wow your world!**# Responsibilities:* **Customer-Centric Support:** Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers* **Technical Troubleshooting:** Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services* **IT Tools Mastery:** Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing* **End-User Empowerment:** Train end-users on IT service usage, reducing dependency on support and enhancing user experience* **Continuous Improvement:** Proactively identify and report recurring issues to drive timely resolution and improve service delivery* **Project Participation & Collaboration:** Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries* **Citizen Development Opportunity:** Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes# Qualifications:Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience Specified Years of Industry-relevant professional experience Relevant certifications, system experience, and training Professional-Level English language skills preferred **Communication & Collaboration:** Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization. **Value for Customers:** Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach. **Innovation:** Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions. **Drive & Execution:** Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. The minimum salary for this position will be EUR 3.572 monthly as of the Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.DMH Dichtungs- und Maschinenhandel GmbH