German-Speaking Customer Support Specialist - On-site Athens

WW Talents; Graz; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Relocation package

Structured onboarding

Job summary

WW Talents is seeking a German-speaking Customer Service Representative in Athens, Greece, to provide professional support across phone, email, and chat, helping customers and delivering a positive experience in a multicultural team environment.

The role offers on-site work with an attractive relocation package, a structured onboarding process, and performance-based bonuses tied to targets.

Qualifications

• Must have German language level at C1/C2.
• English proficiency at B2-C1 for training and internal communication.
• Previous customer service or related experience preferred but not required.

Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

Skills

German C1/C2

English B2-C1

Customer service

Tools

CRM systems

Job description

WW Talents is seeking a German-speaking Customer Service Representative in Athens, Greece, to provide professional support across phone, email, and chat, helping customers and delivering a positive experience in a multicultural team environment.

The role offers on-site work with an attractive relocation package, a structured onboarding process, and performance-based bonuses tied to targets.