German-Speaking Customer Service Advisor

WW Talents; Wien; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Relocation package

On-site in Athens

Bonuses

Job summary

WW Talents in Athens, Greece, is seeking a German-speaking Customer Service Representative to join an international team and provide professional support across channels.

You will handle German inquiries, document interactions in CRM, and collaborate with other teams. This role offers a full relocation package, on-site work, and bonuses based on performance.

Qualifications

• German language at C1/C2 level required.
• English proficiency at B2–C1 level for training and internal communication.
• Experience in customer service or contact center is preferred but not essential.

Responsibilities

• Provide high-quality German customer service via phone, email and chat.
• Assist customers with inquiries, product and service information.
• Resolve issues and ensure a positive customer experience.
• Document interactions and update records in CRM systems.
• Collaborate with internal teams to resolve customer issues.
• Follow procedures and maintain service quality.

Skills

German C1/C2

English B2-C1

Customer service

Communication

Problem solving

Tools

CRM systems

Ticketing systems

Job description

Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.

Work Location: Piraeus, Athens, Greece
Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours
Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket,airport pick up)

Your Role

As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment

What We Offer

• International and dynamic working environment
• Structured onboarding and training process
• Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience