German-Speaking Tech & Support Agent (Athens)

WW Talents; Graz; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Transport allowance

Job summary

WW Talents is hiring a German-speaking Customer Service & Technical Support agent in Athens to provide after-sales support for premium household appliances. You will handle inquiries via phone, email, and chat, troubleshoot issues, and document interactions in Salesforce.

Qualifications include fluent German (C1) and strong English (B2-C1). The role offers an on-site work model, a relocation package, and performance bonuses in an international environment.

Qualifications

• Fluent or native-level German with C1 proficiency.
• English proficiency at B2-C1 level for training and internal communication.
• Experience in customer service or support is preferred but not essential.
• Excellent communication and problem-solving skills.
• Typing speed of at least 25 words per minute.
• Confident use of CRM tools such as Salesforce.

Responsibilities

• Provide German-speaking customer service and after-sales support via phone, email, and chat.
• Troubleshoot product functionality and technical issues related to household appliances.
• Handle customer inquiries regarding deliveries, refunds, and product-related concerns.
• Accurately document customer interactions and manage cases using Salesforce.
• Provide professional and solution-oriented support throughout the customer journey.
• Assist English-speaking customers from the UK and Ireland when required.
• Contribute to additional customer support channels and projects during low seasons.
• Work with innovative and AI-powered applications when required.
• Maintain high levels of customer satisfaction and service quality.

Skills

German language

English

Customer service

Troubleshooting

Communication

Typing speed 25 wpm

Salesforce CRM

Tools

Salesforce

Job description

WW Talents is hiring a German-speaking Customer Service & Technical Support agent in Athens to provide after-sales support for premium household appliances. You will handle inquiries via phone, email, and chat, troubleshoot issues, and document interactions in Salesforce.

Qualifications include fluent German (C1) and strong English (B2-C1). The role offers an on-site work model, a relocation package, and performance bonuses in an international environment.