German-Speaking AI Account Manager — Upsell & Growth

fonio.ai; Wien; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

On-site in Vienna

Uncapped commission

Short decision-making paths

Collaboration with Product, Marketing,

Customer Success focus

Job summary

Fonio.ai in Vienna is seeking an account-focused professional to manage our growing customer base on-site. You will own an existing portfolio, drive upsell and renewals, and ensure successful onboarding while keeping customers engaged and satisfied.

You will collaborate with Product, Marketing and Customer Success to forecast revenue, expand use cases for our AI phone assistant, and deliver measurable impact through proactive, data-driven account management.

Qualifications

• At least 1 year in B2B SaaS sales, account management, or customer success.
• Experience in upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding; you're highly AI-savvy.
• Structured working style, ownership mindset, and customer focus.
• Native-level German; confident in calls, reviews & demos.

Responsibilities

• Own your existing-customer portfolio with upsell & retention focus.
• Identify and realize growth potential within accounts.
• Maintain proactive customer success through regular touchpoints and reviews.
• Keep CRM pipeline clean with accurate forecasts.
• Collaborate with Product, Marketing and Customer Success.

Skills

B2B SaaS sales

Upselling & renewals

AI product knowledge

Structured work style

German language (native)

Job description

Fonio.ai in Vienna is seeking an account-focused professional to manage our growing customer base on-site. You will own an existing portfolio, drive upsell and renewals, and ensure successful onboarding while keeping customers engaged and satisfied.

You will collaborate with Product, Marketing and Customer Success to forecast revenue, expand use cases for our AI phone assistant, and deliver measurable impact through proactive, data-driven account management.