Account Manager Italy — AI SaaS Growth & Upsell

Fonio; Wien; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Fonio is seeking a proactive Account Manager to own a portfolio of existing customers in Vienna, Austria. You will expand use cases, drive renewals, and upsell, while maintaining strong customer relationships across the lifecycle.

You’ll collaborate with Product, Marketing, and Customer Success to ensure accurate forecasts, reliable pipelines, and successful onboarding. You bring at least 1 year in B2B SaaS sales or customer success, strong AI product knowledge, and a native-level Italian

Qualifications

• 1+ year in B2B SaaS sales, account management, or customer success (startup/scale-up a plus).
• Experience in upselling, renewals, or expansion revenue across existing customers.

Responsibilities

• Own existing customer portfolio with a focus on upsell & retention.
• Identify and realize growth within existing accounts through expansion opportunities.

Skills

B2B SaaS sales

Account management

Customer success

Upselling & renewals

AI product knowledge

Italian language

Job description

Fonio is seeking a proactive Account Manager to own a portfolio of existing customers in Vienna, Austria. You will expand use cases, drive renewals, and upsell, while maintaining strong customer relationships across the lifecycle.

You’ll collaborate with Product, Marketing, and Customer Success to ensure accurate forecasts, reliable pipelines, and successful onboarding. You bring at least 1 year in B2B SaaS sales or customer success, strong AI product knowledge, and a native-level Italian