Account Manager (German)

fonio.ai; Wien; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

On-site in Vienna

Uncapped commission

Short decision-making paths

Collaboration with Product, Marketing,

Customer Success focus

Job summary

Fonio.ai in Vienna is seeking an account-focused professional to manage our growing customer base on-site. You will own an existing portfolio, drive upsell and renewals, and ensure successful onboarding while keeping customers engaged and satisfied.

You will collaborate with Product, Marketing and Customer Success to forecast revenue, expand use cases for our AI phone assistant, and deliver measurable impact through proactive, data-driven account management.

Qualifications

• At least 1 year in B2B SaaS sales, account management, or customer success.
• Experience in upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding; you're highly AI-savvy.
• Structured working style, ownership mindset, and customer focus.
• Native-level German; confident in calls, reviews & demos.

Responsibilities

• Own your existing-customer portfolio with upsell & retention focus.
• Identify and realize growth potential within accounts.
• Maintain proactive customer success through regular touchpoints and reviews.
• Keep CRM pipeline clean with accurate forecasts.
• Collaborate with Product, Marketing and Customer Success.

Skills

B2B SaaS sales

Upselling & renewals

AI product knowledge

Structured work style

German language (native)

Job description

About Fonio

fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil. We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.

Join one of the fastest-growing companies!

The Role

You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential. You regularly run review, discovery, and upsell conversations with existing customers, analyze their usage, and demonstrate how our AI can automate further processes and deliver measurable impact. You own expansion revenue within your customer portfolio — from upgrades and add-ons to renewals — working toward clear monthly and quarterly quotas. Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way. You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.

What To Expect

• Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
• Expansion Sales: Identifying and realizing growth potential within existing accounts.
• Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximize customer success.
• Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
• Teamwork: Close collaboration with Customer Success, Product, and Marketing.
• Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

What You Bring

Must-have

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding; you're highly AI-savvy
• Structured working style, ownership mindset, and customer focus
• Native-level German, confident in calls, reviews & demos

Nice-to-have

• Experience in upselling, renewals, or expansion revenue across existing customers
• Experience in a startup or scale-up environment

What We Offer

• 65.000 – €95.000 € OTE (base + uncapped commission, depending on experience)
• On-site in Vienna
• Top equipment of your choice & extremely short decision-making paths
• Close collaboration with Product, Marketing & Customer Success
• A strong, scaling AI product with real customer value

Hiring Process

• 20 min Intro Call with Talent Acquisition
• 45 min Interview with a Roleplay
• 20 min with our CCO
• 20 min Cultural Fit

How we hire?

We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision. fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is. Need an adjustment in the process? Just tell us.