Account Manager, Expansion & CS (B2B SaaS)

Fonio; Wien; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

On-site in Vienna or Barcelona

Top equipment provided

Job summary

fonio is seeking an Account Executive to actively manage existing customer accounts and serve as the primary contact across the lifecycle. The role emphasizes increasing value from our AI phone assistant, expanding use cases, and driving expansion revenue.

You will conduct review, discovery, and upsell conversations, analyze usage, and demonstrate how AI can automate more processes with measurable impact. You’ll own renewals, upgrades, and add-ons, with clear monthly and quarterly quotas.

Qualifications

• At least 1 year in B2B SaaS sales or account management.
• Experience in upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding; you're highly AI-savvy.
• Structured working style, ownership mindset, and customer focus.
• Native-level Spanish; confident in calls, reviews and demos.

Responsibilities

• Account Ownership: manage your existing-customer portfolio with upsell and retention focus.
• Expansion Sales: identify and realize growth within current accounts.
• Customer Success Focus: regular touchpoints, QBRs, proactive support.
• Pipeline & Forecast: maintain CRM quality and reliable revenue forecasting.
• Teamwork: collaborate with Product, Marketing and Customer Success.
• Impact: shape our account and expansion motions in a fast-scaling AI startup.

Skills

B2B SaaS sales

Upselling & renewals

Customer focus

AI awareness

Structured work style

Ownership mindset

Spanish (native)

Tools

CRM software

Job description

fonio is seeking an Account Executive to actively manage existing customer accounts and serve as the primary contact across the lifecycle. The role emphasizes increasing value from our AI phone assistant, expanding use cases, and driving expansion revenue.

You will conduct review, discovery, and upsell conversations, analyze usage, and demonstrate how AI can automate more processes with measurable impact. You’ll own renewals, upgrades, and add-ons, with clear monthly and quarterly quotas.