Account Manager (Spanish)

Fonio; Wien; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

On-site in Vienna or Barcelona

Top equipment provided

Job summary

fonio is seeking an Account Executive to actively manage existing customer accounts and serve as the primary contact across the lifecycle. The role emphasizes increasing value from our AI phone assistant, expanding use cases, and driving expansion revenue.

You will conduct review, discovery, and upsell conversations, analyze usage, and demonstrate how AI can automate more processes with measurable impact. You’ll own renewals, upgrades, and add-ons, with clear monthly and quarterly quotas.

Qualifications

• At least 1 year in B2B SaaS sales or account management.
• Experience in upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding; you're highly AI-savvy.
• Structured working style, ownership mindset, and customer focus.
• Native-level Spanish; confident in calls, reviews and demos.

Responsibilities

• Account Ownership: manage your existing-customer portfolio with upsell and retention focus.
• Expansion Sales: identify and realize growth within current accounts.
• Customer Success Focus: regular touchpoints, QBRs, proactive support.
• Pipeline & Forecast: maintain CRM quality and reliable revenue forecasting.
• Teamwork: collaborate with Product, Marketing and Customer Success.
• Impact: shape our account and expansion motions in a fast-scaling AI startup.

Skills

B2B SaaS sales

Upselling & renewals

Customer focus

AI awareness

Structured work style

Ownership mindset

Spanish (native)

Tools

CRM software

Job description

About fonio fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil.
We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of the fastest-growing companies!

About fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of Europe's fastest-growing companies.

Your Role

You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.

You regularly run review, discovery, and upsell conversations with existing customers, analyze their usage, and demonstrate how our AI can automate further processes and deliver measurable impact.

You own expansion revenue within your customer portfolio — from upgrades and add-ons to renewals — working toward clear monthly and quarterly quotas.

Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.

You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.

What to Expect

• Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.

• Expansion Sales: Identifying and realizing growth potential within existing accounts.

• Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximize customer success.

• Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.

• Teamwork: Close collaboration with Customer Success, Product, and Marketing.

• Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

What We Offer

• €65,000 – €90,000 OTE (base + uncapped commission, depending on experience)

• On-site in Barcelona or Vienna

• Top equipment of your choice & extremely short decision-making paths

• Close collaboration with Product, Marketing & Customer Success

• A strong, scaling AI product with real customer value

What You Bring

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)

• Experience in upselling, renewals, or expansion revenue across existing customers

• Strong product and technology understanding; you're highly AI-savvy

• Structured working style, ownership mindset, and customer focus

• Native-level Spanish, confident in calls, reviews & demos

Application Process

1. 15 min recruiter intro call

2. 45 min content interview incl. a short case study

3. 20 min conversation on culture, expectations & details

How we hire?
We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.
fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is.
Need an adjustment in the process? Just tell us.