Desktop Support Technician

Sharp Brains; Zeltweg; On-site; EUR 30,000 - 48,000; Full time

Job summary

Sharp Brains in Austria is seeking a Deskside Support Technician to provide on-site and remote end-user support for desktop and laptop systems in Zeltweg. You will troubleshoot hardware, software, and connectivity issues and manage IMAC activities in a corporate IT environment.

The role requires hands-on experience with SCCM/Intune and ServiceNow, strong Windows OS knowledge, and ITIL-aligned incident handling.

Qualifications

• Experience providing end-user desktop support including hardware and software issues.
• Familiarity with SCCM/Intune and ticketing systems such as ServiceNow.
• Onsite deskside and remote support in corporate environments with ITIL practices.

Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments

Skills

End-user support

Remote support

Onsite support

ITIL knowledge

Tools

SCCM

Intune

ServiceNow

Active Directory

VPN

OS imaging

Job description

Skill Set: Deskside Support Technician

Frequency: On demand

Language: English (B2-C1)

Location: Zeltweg, Austria

Contract: B2B/Freelance

Roll Type: Onsite - Dispatch

Key Responsibilities:

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments