Deskside Support Engineer Level 1 | Celtic Management Services | Linz, Austria

Celtic Management Services; Linz; On-site; EUR 36,000 - 48,000; Full time

Job summary

Celtic Management Services in Linz, Austria, is seeking an experienced Deskside Support Engineer Level 1 to join the client IT support team on a full-time 12-month contract.

You will provide Tier 1 end-user support, troubleshoot Windows and macOS, deploy software, manage accounts, and coordinate with global IT squads while using ServiceNow and meeting SLAs.

Qualifications

• Bachelor’s degree or technical diploma in Computer Science, IT, Software Engineering, or related field.
• Minimum 2+ years of IT end-user support, desktop engineering, or help desk experience.
• Strong troubleshooting skills across Windows and macOS and hardware diagnostics.
• Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL Foundation.
• Bilingual: Local language (German) at B2/C1 level and fluent English.
• Legal work eligibility in Austria with local residency and on-site availability in Linz.

Responsibilities

• Provide Tier 1 technical support to enterprise end-users across desktop, laptop, and mobile environments.
• Troubleshoot OS, app, hardware, and network issues.
• Manage user accounts, passwords, access permissions, and directory services.
• Configure and maintain end-user computing hardware, peripherals, IP phones, and video conferencing equipment.
• Handle IT support tickets via ServiceNow, adhering to SLAs.
• Assist with software installations, patch updates, endpoint security, and antivirus deployments.
• Maintain asset inventories and documentation.
• Collaborate with network admins, system engineers, and global IT teams.

Skills

Windows troubleshooting

macOS troubleshooting

End-user support

Customer service

Analytical thinking

Multitasking

On-site support

On-site operations

Education

Bachelor’s degree or technical diploma in Computer Science, Information Technology, Software Engineering

Tools

ServiceNow

ITIL Foundation

CompTIA A+

Microsoft Certified Desktop Support Technician

Job description

Position Summary:

Celtic Management Services is actively seeking an experienced, high-caliber, and technical Deskside Support Engineer Level 1 to join our client IT support team in Linz, Austria on a full-time 12-month contract basis. In this critical end-user computing role, you will be responsible for providing Tier 1 technical support, resolving hardware and software incidents, managing user onboarding, and ensuring uncompromised IT productivity. You will leverage your deep specialist expertise in Windows/macOS administration, desktop troubleshooting, and IT service desk operations to deliver exceptional end-user support. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT staffing and management enterprise.

Detailed Job Description:

As a Deskside Support Engineer Level 1 supporting enterprise IT infrastructure in Linz, Austria, you will take full operational, tactical, and technical ownership of desktop support, incident triage, hardware maintenance, and software deployments. Your day-to-day responsibilities include troubleshooting desktop operating systems, setting up workstations and peripherals, resolving user access requests, and managing IT support tickets within strict service level agreements (SLAs). You will utilize your mandatory bilingual proficiency in the local language (B2 or C1 level) alongside fluent English communication skills to interact effectively with diverse corporate stakeholders. Furthermore, you will manage application requirements ensuring strict compliance with the 12-month contract duration and language requirements.

Key Responsibilities:

• Provide prompt, professional, and effective Tier 1 technical support to enterprise end-users across desktop, laptop, and mobile environments.
• Troubleshoot, diagnose, and resolve operating system errors, application malfunctions, hardware failures, and network connectivity issues.
• Manage user account creation, password resets, access permissions, and directory services across corporate platforms.
• Configure, deploy, and maintain end-user computing hardware, peripherals, IP phones, and video conferencing equipment.
• Manage IT support tickets using service desk platforms (e.g., ServiceNow), ensuring strict adherence to response and resolution SLAs.
• Assist with software installations, patch updates, endpoint security compliance, and antivirus deployments.
• Maintain meticulous hardware/software asset inventories, equipment issuance records, and technical documentation.
• Collaborate cross-functionally with network administrators, system engineers, and global IT infrastructure squads.

Required Qualifications & Skills:

• Bachelor’s degree or technical diploma in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 2+ years of progressive professional experience in IT end-user support, desktop engineering, or help desk operations.
• Strong hands-on troubleshooting skills across Windows and macOS desktop operating systems and hardware diagnostics.
• Relevant professional IT support certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL Foundation).
• Mandatory bilingual proficiency: Local language (B2 or C1 level) and fluent English (written and spoken).
• Mandatory legal work eligibility in Austria with local residency and availability for on-site operations in Linz.
• Strong analytical, problem-solving, customer service, and multi-tasking capabilities.
• High professional accountability, attention to detail, and dedication to maintaining high user satisfaction metrics.

Nice-to-Have Skills:

• Prior professional working experience in multinational corporations or global IT service providers.
• Familiarity with cloud productivity suites (Microsoft 365 administration, Exchange Online, Azure Active Directory).
• Basic understanding of networking principles, TCP/IP, DHCP, DNS, and Wi‑Fi troubleshooting.
• Experience supporting remote access technologies (VPN) and mobile device management (MDM) solutions.
• Familiarity with ITIL incident and change management frameworks.

Application Information:

• Company Website: https://www.ie-cms.com
• Salary/Rate: Market Competitive / Global IT Staffing Package
• Deadline: Open until filled (Urgent Linz 12-Month Contract Opening)
• Notice Period: Immediate to 14 Days
• Contract Duration: Contract / Full-Time – 12 Months (Linz, Austria)

Recruitment Pro Tip:

When applying for this position via Celtic Management Services, ensure your resume explicitly highlights your relevant technical experience, local language proficiency (if required), and your confirmed availability for the 12-month contract.