User Support Tech Analyst — ITSM & Collaboration Tools

Medtronic

Municipio de Rincón de los Sauces

On-site

ARS 600,000 - 1,000,000

Full time

7 hours ago

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Job summary

Medtronic Argentina is seeking an IT Support professional to troubleshoot end-user issues across hardware, software, and systems. You will leverage ServiceNow and other ticketing tools to track and resolve incidents, collaborating with cross-functional teams to provide timely solutions.

The role requires strong English and proficiency with collaboration platforms such as Teams, Outlook and Zoom. Based in Argentina, CABA, the position offers training, mentorship, and growth opportunities within

Qualifications

Two years of end-user hardware, software, systems and applications support.
Experience with ITSM tools, preferably ServiceNow or ticketing systems.
Advanced English and strong collaboration using Teams, Outlook and Zoom.

Responsibilities

Troubleshoot technical issues reported by users via phone in a helpdesk center.
Apply service and technical knowledge to installations, usage and training of software/hardware.
Collaborate with technical, sales, service or marketing staff to resolve recurring problems.
Provide technical support for PC hardware, servers, or mainframes.
Answer questions about system procedures, online transactions, system status and outage procedures.
Work with network, software engineering and application development teams to restore service.
Keep a ticket-tracking log to ensure timely resolution.
Recommend system modifications to reduce user problems.
Use ITSM processes (ServiceNow) and collaboration tools (Outlook, Teams, Zoom) to resolve issues.
Understand user experience challenges and stay knowledgeable about client services.
Acquire and maintain knowledge about client services and solutions.