Impactful Tech Support Analyst (ITSM/Collaboration)

Medtronic; Buenos Aires; On-site; ARS 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible benefits package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic Argentina is hiring for an IT support specialist located in CABA, Argentina. You will resolve technical issues, guide customers through software and hardware deployments, and collaborate with cross-functional teams to resolve complex problems.

The role emphasizes ITSM discipline, proactive problem solving, and strong communication with users and internal teams. A university degree and 2 years of relevant experience are preferred.

Qualifications

• Bachelors or higher in Systems Engineering, Computer Science, Telecommunications, or equivalent.
• Minimum 2 years of end-user technical support experience across hardware, software, systems, and applications.
• Experience using ITSM tools (preferably ServiceNow) and ticket management systems.
• Advanced English skills and proficiency with collaboration tools such as Teams, Outlook, and Zoom.

Responsibilities

• Provide technical support to end users via phone and non-voice channels.
• Assist customers with installation, use, and training of software/hardware products.
• Collaborate with technical, sales, and customer service teams to resolve recurring issues.
• Document resolutions and monitor issue status to ensure timely closure.
• Recommend system improvements to reduce user problems.

Skills

Technical support

ITSM tools

Collaboration tools

Education

University degree in Systems/Engineering/Telecommunications

Tools

ServiceNow

Ticketing systems

Microsoft Teams

Outlook

Zoom

Job description

Medtronic Argentina is hiring for an IT support specialist located in CABA, Argentina. You will resolve technical issues, guide customers through software and hardware deployments, and collaborate with cross-functional teams to resolve complex problems.

The role emphasizes ITSM discipline, proactive problem solving, and strong communication with users and internal teams. A university degree and 2 years of relevant experience are preferred.