Tecnical Uses Support Analyst

Medtronic; Buenos Aires; Sur place; ARS 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Flexible benefits package

Medtronic Incentive Plan (MIP)

Résumé du poste

Medtronic Argentina is hiring for an IT support specialist located in CABA, Argentina. You will resolve technical issues, guide customers through software and hardware deployments, and collaborate with cross-functional teams to resolve complex problems.

The role emphasizes ITSM discipline, proactive problem solving, and strong communication with users and internal teams. A university degree and 2 years of relevant experience are preferred.

Qualifications

• Bachelors or higher in Systems Engineering, Computer Science, Telecommunications, or equivalent.
• Minimum 2 years of end-user technical support experience across hardware, software, systems, and applications.
• Experience using ITSM tools (preferably ServiceNow) and ticket management systems.
• Advanced English skills and proficiency with collaboration tools such as Teams, Outlook, and Zoom.

Responsabilités

• Provide technical support to end users via phone and non-voice channels.
• Assist customers with installation, use, and training of software/hardware products.
• Collaborate with technical, sales, and customer service teams to resolve recurring issues.
• Document resolutions and monitor issue status to ensure timely closure.
• Recommend system improvements to reduce user problems.

Connaissances

Technical support

ITSM tools

Collaboration tools

Formation

University degree in Systems/Engineering/Telecommunications

Outils

ServiceNow

Ticketing systems

Microsoft Teams

Outlook

Zoom

Description du poste

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Somos líderes en tecnología y soluciones médicas impulsados por una misión, con un legado de integridad e innovación. Trabaja con nosotros para incentivar una mejor atención al paciente y colabora con toda la industria para que la asistencia sanitaria sea más asequible y accesible. Forma parte de una comunidad de expertos comprometidos con garantizar una asistencia sanitaria de calidad y asequible en todo el mundo. Venga a fortalecer sus habilidades especializadas y a mejorar su experiencia. Le apoyaremos con la formación, la tutoría, la orientación y las redes que necesita para avanzar, y le capacitaremos para que trabaje de la manera que más le convenga. Juntos, podemos afrontar los retos que cambiarán el panorama de la asistencia sanitaria. Únase a nosotros para desarrollar una carrera que cambia vidas.

El puesto estará ubicado en Argentina, CABA en oficina de Medtronic.

Las responsabilidades pueden incluir las siguientes:

• Resuelve problemas técnicos que se presentan por teléfono en un centro de atención telefónica o servicio de soporte técnico.
• Aplica su experiencia en servicio al cliente y los conocimientos técnicos adquiridos en experiencias anteriores para resolver problemas relacionados con la instalación, el uso y la capacitación de los clientes sobre productos de software y/o hardware.
• Puede colaborar con el personal técnico, de ventas, de servicio al cliente o de mercadotecnia para resolver problemas recurrentes y dificultades con los productos.
• Brinda soporte técnico a los usuarios para aplicaciones y hardware de PC, servidores o mainframes.
• Responde preguntas relacionadas con los procedimientos del sistema, las transacciones en línea, el estado de los sistemas y los procedimientos en caso de interrupciones del servicio.
• Interactúa con los servicios de red, ingeniería de sistemas de software y/o desarrollo de aplicaciones con el fin de restablecer el servicio y/o identificar problemas.
• Mantiene un registro de seguimiento de la resolución de problemas para garantizar su solución oportuna.
• Recomienda modificaciones en los sistemas con el fin de reducir los problemas de los usuarios.

Especifico de la función:

Capacidad para utilizar una variedad de procesos de soporte al usuario final implementados por Medtronic, tales como la gestión de servicios de TI (ServiceNow), la comunicación y la colaboración (Outlook, Microsoft Teams, Zoom) para resolver problemas técnicos.

Tecnología:

Comprensión de la experiencia y los desafíos del usuario final al utilizar la tecnología y el servicio. Adquirir y mantener conocimientos sobre los servicios y soluciones de TI que utilizan los clientes.

Conocimientos y experiencia requeridos:

• Carrera universitaria en Ingeniero en Sistemas, Licenciatura en Sistemas, Ingeniera en Telecomunicación y/o experiencia relevante en ambientes tecnológicos.
• Dos años de experiencia relevante en soporte técnico a usuarios finales en hardware, software, sistemas y aplicaciones.
• Manejo de herramientas de gestión de servicios de TI (ITSM), preferentemente ServiceNow y/o sistemas de manejo de Tickets.
• Ideal contar con un nivel avanzado de Ingles.
• Dominio de plataformas de colaboración y comunicación como Microsoft Teams, Outlook y Zoom.

Ubicación de la vacante:

Argentina, CABA

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

Company Vision

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Values

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…
• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning

Commitments

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here.