Systems Analyst (ServiceNow Professional)

BM Global Services Buenos Aires; Buenos Aires; Hybrid; ARS 1,600,000 - 2,500,000; Full time

Benefits offered by this job

Private health insurance (family plan)

Birthday day off

Discounts on internet services

Job summary

BM Global Services Buenos Aires is seeking a Systems Analyst to join its Enterprise Operations Service Management team. The role focuses on transforming business requirements into technical ServiceNow solutions, optimizing processes, and delivering innovative service management in a global environment.

The ideal candidate has 5+ years of hands-on ServiceNow experience, strong ITIL knowledge, and excellent English skills.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field or equivalent experience.
• Fluent spoken and written English (mandatory).
• At least 5 years of hands-on experience with ServiceNow development and administration (mandatory).
• Strong experience in application design, analysis, deployment, and support.
• Implementation experience with ITSM, ITOM, ITBM, HRSD, ITAM, SecOps in ServiceNow.

Responsibilities

• Translate business requirements into technical solutions within the Enterprise Service Management platform.
• Design, develop, and support ServiceNow applications, workflows, and processes.
• Analyze and resolve system and application issues, ensuring reliable solutions.
• Drive process optimization and continual service improvement aligned with ITIL best practices.
• Collaborate with stakeholders and technical teams to deliver enhancements and new functionality.
• Participate in application upgrades, testing activities, and global technology projects.

Skills

ServiceNow development

ServiceNow administration

ITIL knowledge

English proficiency

Analytical skills

ServiceNow CSA

ServiceNow CIS

Education

Bachelor's degree in IT/CS or related

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITBM

ServiceNow HRSD

ServiceNow ITAM

ServiceNow SecOps

Job description

We are looking for a Systems Analyst to join our Enterprise Operations Service Management team. This is an exciting opportunity for an experienced ServiceNow professional who enjoys transforming business requirements into technical solutions, improving business processes, and delivering innovative service management solutions in a global environment.

What will be your impact?

• Translate business requirements into technical solutions within the Enterprise Service Management platform.
• Design, develop, and support ServiceNow applications, workflows, and processes.
• Analyze and resolve system and application issues, ensuring reliable and sustainable solutions.
• Drive process optimization and continual service improvement aligned with ITIL best practices.
• Collaborate with stakeholders and technical teams to deliver application enhancements and new functionality.
• Participate in application upgrades, testing activities, and global technology projects.

What will help you succeed in this opportunity?

• Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Fluent spoken and written English (mandatory).
• At least 5 years of hands-on experience with ServiceNow development and administration (mandatory).
• Strong experience in application design, analysis, deployment, and support.
• Implementation experience with ServiceNow applications such as ITSM, ITOM, ITBM, HRSD, ITAM, and SecOps.
• Thorough understanding of ITIL and ITSM processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• ServiceNow CSA and/or CIS, ITIL Foundation certifications preferred.

What do we offer?

• Hybrid work model | Offices located in Puerto Madero, Buenos Aires.
• Private health insurance (family plan).
• Discounts on internet services, gym memberships, and universities.
• Birthday day off.