Territory Sales Manager - Cybersecurity Solutions

Abogados Americanos Staffing; Buenos Aires; On-site; ARS 1,200,000 - 2,000,000; Full time

Job summary

Proofpoint in Argentina is seeking a Product Support Engineer to deliver advanced technical support for Proofpoint products and services. You will troubleshoot issues, document solutions, and collaborate with engineering, sales, and professional services to resolve clients’ needs.

The role emphasizes strong problem solving, willingness to handle moderate complexity, and experience with Linux command line and security products.

Qualifications

• 4+ years in a technical support role.
• Strong written and verbal communication skills.
• Experience with Linux CLI.
• Experience with email/security products is a plus.
• Ability to debug broad, multi-configuration environments.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners via phone and ticketing system.
• Manage cases in the ticketing system within SLO guidelines.
• Publish alerts and knowledge base articles for internal and customer use.
• Act as SME to review technical documentation and train others.
• Lead by example technically and professionally to resolve issues.
• Collaborate with Account Managers, SEs, Customer Success Managers, and Professional Services.

Skills

Communication skills

Linux CLI

Root cause analysis

Problem solving

Customer support

Team collaboration

Tools

Linux

grep/regex

Remote support tools

Ticketing systems

Email security products

Job description

Proofpoint in Argentina is seeking a Product Support Engineer to deliver advanced technical support for Proofpoint products and services. You will troubleshoot issues, document solutions, and collaborate with engineering, sales, and professional services to resolve clients’ needs.

The role emphasizes strong problem solving, willingness to handle moderate complexity, and experience with Linux command line and security products.