Remote Cybersecurity Product Support Engineer

Adecco Argentina S.A.; Buenos Aires; Remote; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Job summary

Proofpoint is seeking a Product Support Engineer in Córdoba, Argentina. You will deliver advanced technical support for Proofpoint products, engage with enterprise customers, and collaborate with Account Managers, SEs, and Customer Success to resolve issues efficiently.

The role requires 4+ years in technical support, strong Linux skills, and experience with email security products. You will work within a collaborative team in a fast-paced cloud environment and contribute to knowledge base and

Qualifications

• 4+ years in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Competence with Linux command line environments.
• Advanced use of grep, regex and log scraping.
• Experience debugging email systems.
• Experience with remote hosting tools for troubleshooting.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners via phone and ticketing system.
• Manage cases to ensure adherence to SLO guidelines.
• Create alerts and customer communications as needed.
• Publish Knowledge Base articles for internal and customer use.
• Review technical documentation and mentor lower-level engineers.
• Lead by example in technical and professional conduct.

Skills

Technical Support

Linux

Email debugging

Remote troubleshooting

Communication skills

Security product awareness

Scripting grep/regex

Job description

Proofpoint is seeking a Product Support Engineer in Córdoba, Argentina. You will deliver advanced technical support for Proofpoint products, engage with enterprise customers, and collaborate with Account Managers, SEs, and Customer Success to resolve issues efficiently.

The role requires 4+ years in technical support, strong Linux skills, and experience with email security products. You will work within a collaborative team in a fast-paced cloud environment and contribute to knowledge base and