Remote IT Support Engineer – Linux & Security SME

Howard; Buenos Aires; Remote; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness days

Job summary

Proofpoint is a global cybersecurity company hiring a Product Support Engineer in Córdoba, Argentina. The role focuses on delivering advanced technical support to customers, resellers, and partners, with emphasis on Linux command line troubleshooting and secure email systems.

You will interact with enterprise customers, resolve moderate to complex issues, contribute to knowledge bases, and collaborate with Account Managers, SEs, Customer Success, and Services teams to ensure high-quality support.

Qualifications

• 4+ years experience in a Technical Support role
• Excellent written and verbal customer-facing communication skills.
• Complete competence working in Linux command line environments
• Advanced use of grep, regex, log scraping in command line
• Fully experienced with email system debugging
• Fully experienced using remote hosting tools for customer troubleshooting sessions
• Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email/network security products a plus
• With little supervision, the ability to debug broad, system environments of moderate complexity involving multiple configurations and protocols

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system
• Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines
• Create and send out alerts and other customer communications as necessary
• Publish Knowledge Base articles for internal and customer use
• Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
• Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way
• Lead by example technically, professionally, and in dedication

Skills

Linux command line

Technical support

Customer communication

Email security products knowledge

Troubleshooting

Remote troubleshooting tools

Tools

Linux

Ticketing system

Job description

Proofpoint is a global cybersecurity company hiring a Product Support Engineer in Córdoba, Argentina. The role focuses on delivering advanced technical support to customers, resellers, and partners, with emphasis on Linux command line troubleshooting and secure email systems.

You will interact with enterprise customers, resolve moderate to complex issues, contribute to knowledge bases, and collaborate with Account Managers, SEs, Customer Success, and Services teams to ensure high-quality support.