Remote Product & Platform Engineer – Cybersecurity

Accenture Argentina; Buenos Aires; Teletrabalho; ARS 1 200 000 - 2 200 000; Tempo integral

Resumo da oferta

Proofpoint in Córdoba, Argentina is seeking a Product Support Engineer to deliver advanced technical support to enterprise customers, resolve complex issues, and collaborate with Account Managers and other teams. This role emphasizes strong problem-solving, Linux command-line skills, and deep knowledge of email/security products.

The ideal candidate has 4+ years in tech support, excellent communication, and experience with remote troubleshooting sessions.

Qualificações

• 4+ years experience in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Experience working in Linux command line environments.
• Advanced use of grep, regex, log scraping in command line.
• Fully experienced with email system debugging.
• Experience with remote hosting tools for customer troubleshooting sessions.

Responsabilidades

• Provide advanced software technical support to customers, resellers, and partners via phone and the ticketing system.
• Manage cases in the ticketing system to ensure cases are handled within SLO guidelines.
• Create and send out alerts and other customer communications as necessary.
• Publish Knowledge Base articles for internal and customer use.
• Seen as the SME to review technical documentation for training materials and manuals.
• Lead by example technically and professionally in dedication.

Conhecimentos

Technical Support Experience

Customer Communication

Linux Command Line

Log Analysis (grep/regex)

Email System Debugging

Remote Support Tools

Ferramentas

Linux CLI

Remote Support Tools

Security Product Knowledge

Descrição da oferta de emprego

Proofpoint in Córdoba, Argentina is seeking a Product Support Engineer to deliver advanced technical support to enterprise customers, resolve complex issues, and collaborate with Account Managers and other teams. This role emphasizes strong problem-solving, Linux command-line skills, and deep knowledge of email/security products.

The ideal candidate has 4+ years in tech support, excellent communication, and experience with remote troubleshooting sessions.