Senior Product Support Engineer - Linux & Security

Proofpoint; Córdoba; Presencial; ARS 68 155 000 - 98 446 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness days

Resumo da oferta

Proofpoint is seeking a Product Support Engineer in Cordoba, Argentina to provide advanced technical support to enterprise customers, troubleshoot issues, and collaborate with engineering to improve product quality. You will conduct training sessions for customers and teammates, document solutions, and resolve complex problems with a white-glove approach.

The role requires 4+ years in technical support, strong Linux skills, and experience with email/security products.

Qualificações

• 4+ years experience in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Complete competence working in Linux command line environments.
• Advanced use of grep, regex, log scraping in command line, etc.
• Fully experienced with email system debugging.
• Fully experienced using remote hosting tools for customer troubleshooting sessions.
• Experience with security products a plus.
• With little supervision, the ability to debug broad, system environments of moderate complexity involving multiple configurations and protocols.

Responsabilidades

• Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system.
• Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines.
• Create and send out alerts and other customer communications as necessary.
• Publish Knowledge Base articles for internal and customer use.
• Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
• Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way.
• Lead by example technically, professionally, and in dedication.

Conhecimentos

Linux command line

Grep & regex

Email system debugging

Customer communication

Troubleshooting

Ferramentas

Ticketing system

Knowledge Base

SSH tools

Descrição da oferta de emprego

Proofpoint is seeking a Product Support Engineer in Cordoba, Argentina to provide advanced technical support to enterprise customers, troubleshoot issues, and collaborate with engineering to improve product quality. You will conduct training sessions for customers and teammates, document solutions, and resolve complex problems with a white-glove approach.

The role requires 4+ years in technical support, strong Linux skills, and experience with email/security products.