Senior Product Support Engineer — Linux & Security

Third-Party Job Posts; Buenos Aires; Remote; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Global collaboration opportunities

Job summary

Proofpoint is seeking a Product Support Engineer in Córdoba, Argentina, to deliver high-level technical assistance to enterprise customers. You will troubleshoot complex issues, collaborate with Account Managers and other teams, and contribute to knowledge resources.

The role emphasizes strong problem solving, Linux expertise, and the ability to provide clear, time-efficient customer support across multiple channels.

Qualifications

• 4+ years in a Technical Support role.
• Excellent written and verbal customer-facing communication skills.
• Proficiency with Linux command line environments.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners via phone and ticketing system.
• Manage cases ensuring adherence to SLO guidelines.
• Publish Knowledge Base articles for internal and customer use.
• Serve as SME for select technical skills and mentor junior engineers.

Skills

Technical Support

Linux CLI

Customer Communication

Email Debugging

Remote Troubleshooting

Tools

Linux

grep

Regex

Log Scraping

Remote Hosting Tools

Job description

Proofpoint is seeking a Product Support Engineer in Córdoba, Argentina, to deliver high-level technical assistance to enterprise customers. You will troubleshoot complex issues, collaborate with Account Managers and other teams, and contribute to knowledge resources.

The role emphasizes strong problem solving, Linux expertise, and the ability to provide clear, time-efficient customer support across multiple channels.