Senior Solution Engineer, Service Cloud (Pre-Sales)

Leadout Capital

Buenos Aires

On-site

ARS 2,400,000 - 4,000,000

Full time

11 days ago

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Job summary

Leadout Capital is seeking a Solution Engineer for our Service Cloud practice to present architectural demos tailored to customer needs and articulate ROI. You will translate business requirements into technical solutions and collaborate with Sales and Product teams.

The role requires at least 3 years in PreSales within services, plus knowledge of Salesforce Service Cloud, CRM systems, and web tech. Domestic travel will be required, and you will lead compelling demonstrations to executives.

Qualifications

3+ years of PreSales and Services industry experience.
Experience in Customer Service, Contact Centers, or Field Service industries is a plus.
Understanding of Salesforce product suite and platform.
Knowledge of relational databases and web technologies.
Basic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experience
Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions
Some domestic travel is required

Responsibilities

Evangelize Service Cloud value to customers (including C- level execs and IT) and field teams
Assess business and operations impacted by technology
Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
Contribute to development of technical sales strategy
Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)
Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.
Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.