Lead, Specialist SE

Own Company; Buenos Aires; Presencial; ARS 91.385.000 - 137.078.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Solution Engineer for Service Cloud to present our service offerings and architecture to prospects, aligning with their business needs and ROI expectations.

You will analyze requirements, demonstrate tailored solutions, and collaborate with cross-functional teams to drive trusted advisor relationships throughout the sales cycle.

Formación

• Minimum 3 years of PreSales experience in services industry.
• Experience in Customer Service, contact centers or field service is a plus.
• Understanding of the Salesforce product suite and platform.
• Knowledge of relational databases and web technologies.
• Basic programming experience in HTML and other web technologies; BPM/integration experience.
• Experience with CRM solutions such as ServiceNow, SAP, Oracle, Genesys, etc.

Responsabilidades

• Evangelize Service Cloud value to customers and executives.
• Assess business impact of technology on operations.
• Deliver findings with pain points, proposed solutions, and ROI.
• Contribute to the development of technical sales strategy.
• Configure and demonstrate tailored, visionary solutions reflecting customer business.
• Discuss solution architecture including omni-channel call center, CTI, and workforce management.
• Execute enablement activities (webinars, best practices, knowledge sharing).
• Collaborate with Sales, Service Cloud team, product management to deliver the right solution and build trust.

Conocimientos

PreSales experience

Customer service

Salesforce knowledge

Relational databases

HTML basics

Web technologies

CRM systems

Travel flexibility

Herramientas

Salesforce

Descripción del empleo

Description

What is a Solution Engineer?

Also known as a \" Pre -Sales Engineer\" or \"Sales Consultant,\" the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.

Solution Engineer - Service Cloud

The Service Solution Engineer is responsible for presenting our Service and Support product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.

You’ll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.

Your Impact:

• Evangelize Service Cloud value to customers (including C- level execs and IT) and field teams
• Assess business and operations impacted by technology
• Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Contribute to development of technical sales strategy
• Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
• Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

Minimum Qualifications:

• Minimum 3 years of experience with PreSales and Services Industry.
• Experience in Customer Service, Contact Centers, or Field Service industries is a plus
• Understanding of the Salesforce product suite and platform
• Knowledge of related applications, relational database and web technology
• Basic programming experience in HTML and other web based technologies is an advantage. Workflow / BPM / integration experience
• Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions
• Some domestic travel is required
  

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