Contract Salesforce Service Cloud Admin - Remote

Engine; Argentina; Hybrid; ARS 90,953,000 - 136,430,000; Full time

Job summary

Engine is seeking a Salesforce Administrator focused on Service Cloud to streamline customer support workflows and optimize CRM configurations. The candidate will collaborate with cross-functional teams to implement and refine Salesforce-based solutions, ensuring efficient case management and scalable support processes.

With 3+ years of hands-on experience, you will drive Omni-Channel configurations, leverage OmniStudio capabilities, and integrate AWS Connect to enhance telephony.

Qualifications

• 3+ years as Salesforce Administrator with focus on Service Cloud.
• Strong problem-solving, case management, and workflow automation.
• Familiar with Omni-Channel, OmniStudio; AWS Connect telephony integration.

Responsibilities

• Craft and execute strategies to streamline and automate support workflows.
• Collaborate with engineering, product, and support to implement Service Cloud solutions.
• Lead design and management of screen flows and Omni-Channel configurations.
• Provide insights to internal teams to drive customer satisfaction and continuous improvement.

Skills

Salesforce Admin

Service Cloud

Omni-Channel

OmniStudio

AWS Connect

Agentforce

Tools

Agentforce

AWS Connect

Job description

Engine is seeking a Salesforce Administrator focused on Service Cloud to streamline customer support workflows and optimize CRM configurations. The candidate will collaborate with cross-functional teams to implement and refine Salesforce-based solutions, ensuring efficient case management and scalable support processes.

With 3+ years of hands-on experience, you will drive Omni-Channel configurations, leverage OmniStudio capabilities, and integrate AWS Connect to enhance telephony.