Senior Solution Engineer - Service Cloud

Salesforce: The #1 AI CRM; Buenos Aires; Hybrid; ARS 1,800,000 - 3,000,000; Full time

Job summary

Salesforce is seeking a Lead, Specialist SE in Argentina (Buenos Aires) to join our Service Cloud team. You will present Service Cloud offerings to prospects, map business requirements, and craft demonstrations that prove ROI and value.

This role emphasizes collaboration with field sales and product teams and requires travel within the country. You will analyze customer needs, design tailored solutions, and showcase architecture that supports omni-channel call centers and CTI.

Qualifications

• Minimum 3 years of experience with PreSales and Services Industry.
• Experience in Customer Service, Contact Centers, or Field Service industries is a plus
• Understanding of the Salesforce product suite and platform
• Knowledge of related applications, relational database and web technology
• Basic programming experience in HTML and other web based technologies is an advantage.
• Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions

Responsibilities

• Evangelize Service Cloud value to customers (including C- level execs and IT) and field teams
• Assess business and operations impacted by technology
• Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Contribute to development of technical sales strategy
• Configure and demonstrate visionary solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management.
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)
• Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

Skills

PreSales

Service Cloud

CRM knowledge

HTML basics

Domestic travel

Tools

Salesforce

CTI

Job description

Salesforce is seeking a Lead, Specialist SE in Argentina (Buenos Aires) to join our Service Cloud team. You will present Service Cloud offerings to prospects, map business requirements, and craft demonstrations that prove ROI and value.

This role emphasizes collaboration with field sales and product teams and requires travel within the country. You will analyze customer needs, design tailored solutions, and showcase architecture that supports omni-channel call centers and CTI.