Remote SaaS Technical Support Specialist

Maxit Consulting - Max Corporate Group; Rosario; Remote; ARS 63,611,000 - 99,961,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Growth opportunities

Supportive team culture

Job summary

Maxit Consulting - Max Corporate Group is seeking a Technical Support Representative to deliver high-quality customer assistance for a SaaS platform, with a focus on platform navigation, demonstrations, and issue resolution. The role emphasizes ownership, problem-solving, and clear communication for contractors using the system.

You will troubleshoot, guide through workflows, perform live demos, and help ensure successful permit filings and document handling, all in a 100% remote setup with a

Qualifications

• 2+ years in customer service or technical support is preferred.
• Experience with SaaS platforms and software tools.
• Experience conducting platform demos or feature explanations is valued.
• Strong analytical and problem-solving abilities with root-cause analysis.
• Excellent attention to detail and clear communication.
• Proactive, ownership-driven approach to customer issues.

Responsibilities

• Handle inbound customer calls with professional, timely support.
• Troubleshoot issues related to platform functionality and account setup.
• Guide customers through platform features and workflows with step-by-step instructions.
• Conduct platform demonstrations to introduce key features and usage.
• Investigate problems, identify root causes, and determine best actions.
• Own customer issues from contact to resolution, escalate when needed.
• Follow up to confirm solutions are effective and maintain satisfaction.

Skills

Customer service

Technical support

English fluency

CRM systems

Platform demonstrations

Analytical thinking

Problem solving

Communication skills

Ownership mindset

Excel

Tools

Excel

CRM systems

Job description

Maxit Consulting - Max Corporate Group is seeking a Technical Support Representative to deliver high-quality customer assistance for a SaaS platform, with a focus on platform navigation, demonstrations, and issue resolution. The role emphasizes ownership, problem-solving, and clear communication for contractors using the system.

You will troubleshoot, guide through workflows, perform live demos, and help ensure successful permit filings and document handling, all in a 100% remote setup with a