Senior SaaS Support Engineer - Remote Platform Demos

BriteCore; La Pampa; À distance; ARS 76 867 000 - 115 301 000; Plein temps

Avantages offerts par ce poste

Fully remote role

Flexible scheduling

Structured onboarding and training

Career growth opportunities

Résumé du poste

BriteCore is hiring a Technical Support Representative for a fully remote role in Argentina. You will assist construction industry customers with SaaS platform navigation, demos, and issue resolution, using your English proficiency and problem‑solving skills.

You will guide customers through workflows, troubleshoot platform issues, and ensure a positive support experience across the team. A strong analytical mindset and Excel proficiency are valued as you grow with the company.

Qualifications

• Minimum 2 years in customer service or technical support, preferably phone-based.
• Full professional fluency in English (spoken and written).
• Experience supporting software platforms, SaaS, CRM systems.
• Experience delivering platform demos or feature explanations.
• Strong analytical and problem-solving skills; ability to identify root causes.
• Excellent attention to detail; accurate information handling.
• Tech-savvy mindset; willingness to learn new tools and systems.
• Proficiency in Microsoft Excel; comfortable with spreadsheets.
• Strong communication; ability to explain technical concepts clearly.
• Proactive, with ownership and sound judgment.

Responsabilités

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Connaissances

Fluent English

Analytical thinking

Attention to detail

Communication skills

Ownership mindset

Excel proficiency

Outils

GoHighLevel

HubSpot

CRM platforms

Description du poste

BriteCore is hiring a Technical Support Representative for a fully remote role in Argentina. You will assist construction industry customers with SaaS platform navigation, demos, and issue resolution, using your English proficiency and problem‑solving skills.

You will guide customers through workflows, troubleshoot platform issues, and ensure a positive support experience across the team. A strong analytical mindset and Excel proficiency are valued as you grow with the company.