Senior SaaS Support Engineer - Remote

BriteCore; La Pampa; Remote; ARS 75,697,000 - 105,976,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Career growth opportunities

Job summary

BriteCore is seeking a Technical Support Representative for a 100% remote position serving LATAM clients from Argentina. You will guide customers through the platform, troubleshoot issues, and conduct demonstrations to help users maximize value.

The role blends customer service with technical problem-solving in a fast-growing SaaS environment. It offers full-time remote work, ongoing training, and meaningful opportunities for professional growth.

Qualifications

• 2+ years in customer service or technical support.
• Full professional fluency in English.
• Experience with SaaS platforms and CRM systems.
• Experience delivering platform demos or software walkthroughs.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical troubleshooting

English fluency

Analytical thinking

Clear communication

Ownership mindset

Tools

GoHighLevel

HubSpot

Job description

BriteCore is seeking a Technical Support Representative for a 100% remote position serving LATAM clients from Argentina. You will guide customers through the platform, troubleshoot issues, and conduct demonstrations to help users maximize value.

The role blends customer service with technical problem-solving in a fast-growing SaaS environment. It offers full-time remote work, ongoing training, and meaningful opportunities for professional growth.