Remote Senior Technical Support Engineer: MySQL & Python

BriteCore; Argentina; Remote; ARS 90,953,000 - 136,430,000; Full time

Job summary

BriteCore is seeking a Senior Technical Support Engineer to join our technical services team. You will help customers solve complex challenges related to our PAS, troubleshoot, and ensure high satisfaction.

This fully remote role requires Argentina-residency and focuses on efficient problem solving and server data analysis. You’ll work directly with customers, debug issues, and contribute to documentation and best practices while collaborating with DevOps and product teams to maintain uptime and

Qualifications

• Full Degree in Computer Science or related field.
• 4+ years of experience handling complex ticketing.
• 2+ years as a central technical services contact for enterprise clients.
• Advanced MySQL abilities with query execution and data analysis.
• Intermediate Python coding skills, with ability to read Python code.
• Experience communicating with customers via phone, email and video chat.
• Proficiency with Linux-based administration, debugging, monitoring, and maintenance.
• Hands-on experience with APIs, web technologies and AWS Cloud Infrastructure.
• Proficiency in Bash shell scripting.
• Excellent verbal and written communication skills.

Responsibilities

• Forge strong relationships with our customers, leveraging phone, email and video to quickly resolve challenging issues and offer hands‑on guidance on BriteCore 's features and setup.
• Provide personalized support to our customers, answering their complex questions about BriteCore 's capabilities in order to ensure our customers are optimizing our platform.
• Dive into debuggers, logs, stack traces, MySQL, DataDog, and Python code to grasp the intricacies of application behavior, troubleshoot configuration issues, and pinpoint bugs for resolution.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides to empower customers and improve self‑service capabilities.
• Document reproducible JIRA defect reports and customer‑facing issue resolutions along with best practice technical notes.
• Test API endpoints.
• Streamline and upgrade our legacy data delivery and reporting solution, leveraging MySQL and Quicksite datasets.
• Collaborate with DevOps to implement effective DataDog monitoring for uptime and scalability, ensuring top‑notch performance.

Skills

Ticketing experience

Customer communication

Python reading code

Education

Full Degree in Computer Science or related field

Tools

MySQL

Python

DataDog

AWS

Linux

APIs

Job description

BriteCore is seeking a Senior Technical Support Engineer to join our technical services team. You will help customers solve complex challenges related to our PAS, troubleshoot, and ensure high satisfaction.

This fully remote role requires Argentina-residency and focuses on efficient problem solving and server data analysis. You’ll work directly with customers, debug issues, and contribute to documentation and best practices while collaborating with DevOps and product teams to maintain uptime and