Senior SaaS Customer Success Lead – Growth & Renewals

Onclusive; Buenos Aires; Híbrido; ARS 90.850.000 - 136.275.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Hybrid work

Wellbeing & balance

Training platforms

Virtual training sessions

Descripción de la vacante

Onclusive, a world leader in media intelligence, is seeking a Customer Success Manager to partner with US-based clients and ensure they derive maximum value from our tools throughout the customer lifecycle.

You will manage a portfolio of 200–300 clients, guide renewal strategies, identify upsell opportunities, and collaborate with Product and Marketing to drive feature adoption. You will report ROI and business impact through regular reviews to maximize retention and expansion.

Formación

• 5+ years of experience in SaaS customer success or account management.
• Bachelor degree or equivalent in marketing, communications, or related field.
• Full professional fluency in English.

Responsabilidades

• Act as the primary contact for US-based clients and maintain high customer satisfaction.
• Oversee renewal process for a portfolio of 200–300 clients and mitigate churn.
• Identify upsell and cross-sell opportunities by aligning platform capabilities with client objectives.
• Collaborate with Product and Marketing to drive feature adoption and maximize utilization.
• Demonstrate ROI and business impact through regular data-backed reviews.

Conocimientos

SaaS customer success

Renewal management

English fluency

CRM software usage

Educación

Bachelor degree or equivalent in marketing or communications

Herramientas

CRM software

Descripción del empleo

Onclusive, a world leader in media intelligence, is seeking a Customer Success Manager to partner with US-based clients and ensure they derive maximum value from our tools throughout the customer lifecycle.

You will manage a portfolio of 200–300 clients, guide renewal strategies, identify upsell opportunities, and collaborate with Product and Marketing to drive feature adoption. You will report ROI and business impact through regular reviews to maximize retention and expansion.