Senior Enterprise Customer Success Manager — Growth & Adoption

Pencil

Buenos Aires

Hybrid

ARS 900,000 - 1,400,000

Full time

6 days ago

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Benefits offered by this job

25 days PTO

Health insurance

Wellness stipend

Enhanced parental leave

On-site NY office access

Flexible working hours

Job summary

Pencil is seeking a seasoned Customer Success Technical Manager to own one of our largest enterprise accounts, shaping adoption, renewal success, and long-term growth. You will partner with multiple departments to deliver scalable onboarding and strong client outcomes.

You will drive data-led strategies, improve retention, and advocate for customer needs across our GenAI-enabled advertising tech platform.

Qualifications

Extensive experience in Customer Success, Onboarding, or Implementation within SaaS or creative technology.
At least 6+ years of experience.

Responsibilities

Own and lead one of our largest, high-value enterprise accounts, driving deep adoption, renewal success, and long-term growth.
Build and maintain strategic relationships across multiple business units, agencies, and departments.
Design and execute scalable onboarding and training programs for enterprise clients.
Drive adoption and engagement using data-led insights to inform strategy and actions.
Lead renewal strategy, reduce churn, and increase CSAT/NPS.
Identify and support expansion opportunities with Account Managers.
Collaborate with Product, Engineering, and Creative to advocate for customer needs.
Contribute to internal enablement, playbooks, and scalable CS initiatives.
Actively engage in the Pencil Community, supporting customer success with GenAI.