Remote SaaS Customer Success Manager - Growth & Retention

Huzzle.com; Argentina; Presencial; ARS 83.045.000 - 135.892.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote

International teams

Career growth

Guided placement support

Descripción de la vacante

Huzzle connects top SaaS sales professionals with global companies and places them directly in client teams for remote roles. The Customer Success Manager will architect the customer journey, drive adoption, and build long-term loyalty through data-driven strategies.

Responsibilities include leading onboarding milestones, guiding key accounts to milestones within 90 days, promoting product adoption, identifying expansion opportunities, and gathering customer feedback to influence product

Formación

• 1+ years of experience in sales, customer success, account management, or client services within a SaaS environment.
• Proven track record of building strong B2B relationships and managing a diverse account portfolio.
• Ability to master complex software and explain it simply to non-technical users.
• Data-driven mindset with experience tracking KPIs and using analytics to drive decision-making.
• Excellent verbal and written communication skills.
• Deep empathy for the customer experience and the ability to adapt to changing priorities.

Responsabilidades

• Onboarding Excellence: Lead new customers through a seamless setup process, ensuring onboarding milestones within the first 30 days.
• Relationship & Success Management: Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet critical milestones within their first 90 days.
• Product Adoption & Training: Serve as a product expert, providing ongoing enablement to ensure at least 90% of customers are leveraging key platform features.
• Revenue Growth: Identify upselling and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher.
• Retention & Support: Act as the voice of the customer, resolving escalated tickets within 48 hours and maintaining a monthly customer retention rate of 99.6% or higher.
• Advocacy & Content: Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies that highlight client wins.
• Product Feedback Loop: Translate customer pain points into actionable insights for the product team, directly influencing the future of the platform.

Conocimientos

Sales experience

SaaS experience

Data-driven mindset

KPIs tracking

Communication skills

Problem-solving

Herramientas

Salesforce

HubSpot

Gainsight

ChurnZero

Descripción del empleo

Huzzle connects top SaaS sales professionals with global companies and places them directly in client teams for remote roles. The Customer Success Manager will architect the customer journey, drive adoption, and build long-term loyalty through data-driven strategies.

Responsibilities include leading onboarding milestones, guiding key accounts to milestones within 90 days, promoting product adoption, identifying expansion opportunities, and gathering customer feedback to influence product