Remote Client Success Lead - Growth & Retention

1801 Haleon Argentina S.A.; Buenos Aires; Remote; ARS 86,374,000 - 155,473,000; Full time

Benefits offered by this job

USD payments bi-monthly

100% remote work setup

Paid Time Off

Holidays observance

Job summary

Hire Overseas is seeking an Internal Customer Success Manager to own post-sale client relationships and coordinate placements for full-time overseas talent. You will vet and present candidates, run check-ins, identify problems early, and turn happy clients into rehires, reviews, and referrals.

The role emphasizes ownership, fast growth, and direct access to founders in a small team, with a fully remote setup and US business hours alignment.

Qualifications

• High critical thinking with the ability to form a clear view and defend it.
• Ownership mindset; own client outcomes until resolved.
• Experience in customer success, account management, staffing, or recruiting.
• Clear, real written communication that is authentic.
• Responsive by nature, prioritizing clients without being tethered to a desk.

Responsibilities

• Be the primary post-sale contact for existing clients and manage the relationship.
• Lead kickoff, check-in, and escalation calls and own engagement milestones.
• Run regular checks across active accounts and pre-empt issues with placements.
• Coordinate placements, gather feedback, and close placements with clients.
• Proactively drive retention, referrals, and repeat business.

Skills

Customer success

Account management

Staffing/recruiting

Client relationships

Problem solving

Job description

Hire Overseas is seeking an Internal Customer Success Manager to own post-sale client relationships and coordinate placements for full-time overseas talent. You will vet and present candidates, run check-ins, identify problems early, and turn happy clients into rehires, reviews, and referrals.

The role emphasizes ownership, fast growth, and direct access to founders in a small team, with a fully remote setup and US business hours alignment.