Senior Remote IT & Device Management Specialist

Accenture Argentina; Ciudad de Mendoza; A distancia; ARS 98.446.000 - 139.339.000; Jornada completa

Descripción de la vacante

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for our remote-first team, including security and compliance tasks. You will lead end-to-end asset management, onboarding/offboarding, and knowledge-base initiatives to streamline IT operations.

Ideal candidates have 4+ years in IT support, hands-on device management experience, Google Workspace administration, and strong security awareness.

Formación

• 4+ years of experience in IT support, systems administration, or IT operations roles.
• 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
• 3+ years of experience with Google Workspace administration.
• 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
• Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).
• Strong background in access management, identity governance, and user lifecycle management.
• Demonstrated ability to lead IT initiatives and drive process improvements.
• Excellent communication skills with experience training and mentoring non-technical team members.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience working in fast-paced startup or scale-up environments.
• Upper-intermediate English level.

Responsabilidades

• Device & Asset Management: Manage end-to-end laptop lifecycle using Rippling, including procurement, configuration, deployment, and retirement.
• Maintain accurate asset inventory and tracking across all company devices.
• Configure and deploy standardized device images with security controls and required software.
• Coordinate device shipping and logistics for our remote-first team.
• Handle device troubleshooting, repairs, and replacements.
• User Support & Access Management: Process access requests through Jira Service Desk with appropriate approval workflows.
• Perform user onboarding and offboarding procedures, including account provisioning and deprovisioning.
• Handle password resets, account lockouts, and basic user support issues.
• Maintain accurate user directories and access controls across all systems.
• Provide technical support and guidance to team members as needed.
• Provide IT support across multiple time zones with defined SLAs for response and resolution.
• Build and maintain an internal IT knowledge base and self-service portal to reduce repetitive support requests.
• Develop and distribute troubleshooting guides and FAQs for common issues.

Conocimientos

IT support

Systems administration

Device management

Google Workspace

Endpoint security

Jira Service Desk

Access management

Identity governance

Project management

Communication

Timezone coordination

Startup/scale-up experience

English

Herramientas

Rippling

Jamf

Intune

Jira Service Desk

Google Workspace

Descripción del empleo

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for our remote-first team, including security and compliance tasks. You will lead end-to-end asset management, onboarding/offboarding, and knowledge-base initiatives to streamline IT operations.

Ideal candidates have 4+ years in IT support, hands-on device management experience, Google Workspace administration, and strong security awareness.