Senior CX Specialist - Flexible Work Arrangement

Remofirst, Inc.; Quilmes; Hybrid; ARS 1,000,000 - 2,000,000; Full time

Job summary

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and improving the customer journey, identifying pain points, and supporting initiatives that boost satisfaction, loyalty, and business value.

It offers a flexible work arrangement in Buenos Aires and involves cross‑functional collaboration with Marketing, Sales, Digital, Operations, and Customer Support.

Qualifications

• Experience with CX metrics (NPS, CSAT, CES, churn, LTV) and feedback programs.
• Experience mapping customer journeys and researching customers.
• Strong analytical and problem‑solving skills.
• Excellent stakeholder communication and management.
• Ability to work cross‑functionally in multicultural environments.

Responsibilities

• Map and analyze end‑to‑end customer journeys across channels.
• Identify pain points and opportunities based on qualitative and quantitative insights.
• Support design and implementation of CX initiatives to improve satisfaction and loyalty.
• Analyze customer feedback data (NPS, surveys) to identify trends and action opportunities.
• Collaborate with Marketing, Sales, Digital, Operations and Customer Support to implement CX improvements.
• Support development and tracking of CX metrics and dashboards.

Skills

CX metrics

Stakeholder management

Data analysis

Cross-functional collaboration

Communication skills

Education

University degree in Administration, Marketing, Engineering or related fields

Tools

Power BI

Excel

Tableau

Job description

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and improving the customer journey, identifying pain points, and supporting initiatives that boost satisfaction, loyalty, and business value.

It offers a flexible work arrangement in Buenos Aires and involves cross‑functional collaboration with Marketing, Sales, Digital, Operations, and Customer Support.