Senior CX Specialist Flexible, Impactful Customer Insights

Bring It On; Quilmes; Hybrid; ARS 1,800,000 - 2,400,000; Full time

Job summary

Medtronic in Buenos Aires is seeking a Senior Customer Experience (CX) Specialist to map and improve end-to-end customer journeys, identify pain points, and design initiatives that increase satisfaction, loyalty, and business value in a flexible work arrangement.

You will collaborate with Marketing, Sales, Digital, Operations, and Support to analyze CX metrics (NPS, CSAT, CES) and develop dashboards; facilitate workshops; and help embed a customer-centric culture across the organization.

Qualifications

• University degree in Administration, Marketing, Engineering or related field.
• At least 3 years of CX, service design, market insights or related experience.
• Experience in customer journey mapping and research methodologies.
• Knowledge of CX metrics (NPS, CSAT, CES, churn, LTV) and feedback programs.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work cross-functionally and in multicultural environments.
• Experience with CX tools, journey mapping frameworks or service design methodologies.
• Data analysis/visualization with Excel, Power BI or Tableau.
• Experience facilitating workshops and stakeholder interviews.
• Healthcare/medtech or highly regulated industries is a plus.

Responsibilities

• Map and analyze end-to-end customer journeys across channels and touchpoints.
• Identify pain points and opportunities based on qualitative and quantitative insights.
• Support design and implementation of CX initiatives.
• Analyze customer feedback data (NPS, surveys, and other insights) to identify trends and actions.
• Collaborate with cross-functional teams to implement CX improvements.
• Support development and tracking of CX metrics and dashboards.
• Facilitate workshops and working sessions to gather insights and align stakeholders.
• Contribute to a customer-centric organizational culture.
• Document processes, journeys and best practices in CX.

Skills

CX metrics

Stakeholder management

Cross-functional teamwork

Workshop facilitation

Communication skills

Multicultural collaboration

Problem solving

Analytical thinking

Data visualization

Education

Bachelor's degree in Administration, Marketing, Engineering or related

Tools

Excel

Power BI

Tableau

CX tools / journey mapping

Job description

Medtronic in Buenos Aires is seeking a Senior Customer Experience (CX) Specialist to map and improve end-to-end customer journeys, identify pain points, and design initiatives that increase satisfaction, loyalty, and business value in a flexible work arrangement.

You will collaborate with Marketing, Sales, Digital, Operations, and Support to analyze CX metrics (NPS, CSAT, CES) and develop dashboards; facilitate workshops; and help embed a customer-centric culture across the organization.