Sales Operations & Coaching Manager

Hire Hangar, Inc.; Argentina; Remote; ARS 181,906,000 - 257,701,000; Full time

Job summary

Hire Hangar, Inc. is seeking a Sales Operations & Coaching Manager to lead a remote US-based BPO sales team, balancing coaching with operational rigor.

You will own onboarding, coaching, playbooks, metrics, CRM, reporting, and will communicate with senior leadership to drive accountability and continuous improvement across the organization.

Qualifications

• 4+ years of senior BPO sales management experience.
• Strong operational background—reporting, process design, performance tracking.
• Experience working remotely with US-based companies.
• American accent and polished communication skills.
• Proven ability to manage up with business-impact framing.
• Comfortable with direct performance conversations.

Responsibilities

• Own the full performance cycle — from onboarding and coaching to PIPs and managing out.
• Build and iterate on sales playbooks that balance structure with rep judgment.
• Track and analyze team metrics to identify systemic versus individual performance issues.
• Manage day-to-day operations including CRM, reporting, and process optimization.
• Proactively communicate updates, blockers, and business cases to leadership.
• Drive a culture of accountability, quality, and continuous improvement.

Skills

Senior BPO sales mgmt

Operational excellence

Remote work (US)

Executive communication

Framing asks

Performance coaching

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title

Sales Operations & Coaching Manager

Location

Remote | US

Employment Type

Full-Time | Independent Contractor

Role Overview

We need a seasoned sales leader who can balance the people side of management with the operational rigor that keeps a BPO sales team running at its best. You're equally comfortable reviewing call quality as you are presenting a resource ask to senior leadership. You think like an executive, not just a manager.

Key Responsibilities

• Own the full performance cycle — from onboarding and coaching to PIPs and managing out
• Build and iterate on sales playbooks that balance structure with rep judgment
• Track and analyze team metrics to identify systemic versus individual performance issues
• Manage day-to-day operations including CRM, reporting, and process optimization
• Proactively communicate updates, blockers, and business cases to leadership
• Drive a culture of accountability, quality, and continuous improvement

Required Qualifications

• 4+ years of senior BPO sales management experience
• Strong operational background — reporting, process design, performance tracking
• Must have worked remotely with US-based companies (non-negotiable)
• American accent and polished communication skills (non-negotiable)
• Proven ability to manage up — framing asks and updates in terms of business impact
• Comfortable with direct, sometimes difficult performance conversations