Sales Team Lead (BPO & Outbound)

Hire Hangar, Inc.; Argentina; Remote; ARS 181,906,000 - 227,383,000; Full time

Job summary

Hire Hangar, Inc. is seeking an experienced Sales Team Lead with a strong BPO background to build and coach a high-performing outbound team working with US-based clients remotely.

You will design and optimize playbooks, diagnose performance gaps, and drive KPI attainment while handling coaching conversations and PIPs when necessary. This role demands strong communication and leadership across distributed teams.

Qualifications

• 4+ years leading sales or SDR teams in a BPO environment.
• Must have remote experience with US-based clients.
• American accent and strong communication skills.
• Data-driven approach to quality and performance management.
• Operationally minded with reporting, processes, and metrics.

Responsibilities

• Lead and coach a team of outbound sales reps to hit KPIs.
• Build and refine sales playbooks based on data and feedback.
• Diagnose performance issues at team and individual levels and act on them.
• Manage underperformers with PIPs and tough conversations.
• Oversee daily CRM hygiene, reporting, and workflow management.
• Communicate progress and resource needs to leadership clearly.
• Partner with leadership to align team execution with company goals.

Skills

Sales leadership

Remote work experience

Data-driven performance

Communication

Operations & metrics

Tools

CRM software

Job description

Job Title

Sales Team Lead (BPO & Outbound)

Location

Remote | US

Employment Type

Full-Time | Independent Contractor

Role Overview

We're looking for an experienced Sales Team Lead with a strong BPO background who knows how to build winning teams from the ground up. You've led sales reps, refined processes, and know the difference between a playbook that gets followed and one that actually drives results. If you've worked with US-based companies remotely and can hold your own in front of leadership, we want to talk.

Key Responsibilities

• Lead and coach a team of outbound sales reps to consistently hit KPIs
• Build and refine sales playbooks based on real performance data and market feedback
• Diagnose performance issues at both team and individual level and act on them quickly
• Manage underperformers directly and confidently — including PIPs and tough conversations
• Oversee daily operations including CRM hygiene, reporting, and workflow management
• Communicate progress and resource needs to leadership in a clear, business-focused way
• Partner with leadership to align team execution with broader company goals

Required Qualifications

• 4+ years leading sales or SDR teams in a BPO environment
• Proven playbook-building experience with real before/after examples
• Must have remote experience working with US-based clients (non-negotiable)
• American accent and strong communication skills (non-negotiable)
• Data-driven approach to quality and performance management
• Operationally minded — comfortable with reporting, process building, and metrics

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