Remote SaaS Technical Support Specialist

Supportyourapp; Santa Fe Capital; À distance; ARS 92 241 000 - 138 361 000; Plein temps

Avantages offerts par ce poste

Fully remote role

Flexible scheduling

Onboarding & training

Growth opportunities

Professional development

Résumé du poste

Assurant is seeking a Technical Support Representative to deliver first-line support for a SaaS platform, assisting contractors and customers remotely. You will guide users through workflows, resolve incidents, and maintain high service levels while documenting issues in the CRM.

The role emphasizes strong English communication, analytical problem-solving, and the ability to explain technical concepts clearly. A fully remote setup offers flexible scheduling and ongoing product training.

Qualifications

• At least 2 years of experience in customer service, technical support, or a similar role.
• Full professional fluency in English, both spoken and written.
• Experience supporting software platforms, SaaS, or CRM systems.
• Strong analytical and problem-solving skills.
• Ability to explain technical concepts clearly to customers.
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• Experience delivering live platform demonstrations is highly valued.

Responsabilités

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Connaissances

Technical troubleshooting

Customer service

English proficiency

Analytical thinking

CRM platforms

Platform demos

SaaS knowledge

Remote communication

Formation

Associate's or Bachelor's Degree in Information Technology/Computer Science or related field

Outils

HubSpot

GoHighLevel

Microsoft Excel

Description du poste

Assurant is seeking a Technical Support Representative to deliver first-line support for a SaaS platform, assisting contractors and customers remotely. You will guide users through workflows, resolve incidents, and maintain high service levels while documenting issues in the CRM.

The role emphasizes strong English communication, analytical problem-solving, and the ability to explain technical concepts clearly. A fully remote setup offers flexible scheduling and ongoing product training.